FAQs at MedStar Shah

FAQs

Frequently Asked Questions

COVID-19 Information

Can I get a COVID-19 test at your facility?

Yes, we offer COVID-19 testing for symptomatic and asymptomatic patients. Please call our office to schedule a test.

What measures are you taking for COVID-19 safety?

We follow all CDC guidelines to ensure the safety of our patients and staff, including mandatory masks, social distancing, and enhanced cleaning protocols. Telemedicine appointments are also available.

General Information

How can I schedule an appointment?

You can schedule an appointment by calling our office at (301) 373-7900 or by using the online appointment scheduling system on our website.

Where are you located?

Our practice is located at 24035 Three Notch Road, Hollywood, MD 20636, Maryland, USA. You can find detailed directions and a map on our Contact Us page.

What are your hours of operation?

We are open Monday to Friday from 8:00 AM to 5:00 PM and on Saturdays from 9:00 AM to 1:00 PM. We are closed on Sundays and public holidays.

Insurance and Billing

Do you offer financial assistance or payment plans?

Yes, we offer financial assistance and payment plans for patients who qualify. Please contact our billing department for more information.

How can I pay my bill?

You can pay your bill online through our secure payment portal, by mail, or in person at our office. For more information, visit our Billing and Insurance page.

What insurance plans do you accept?

We accept most major insurance plans, including [List of Accepted Insurance Plans]. Please check with our billing department if you have any questions about your specific insurance provider.

Patient Information

What should I do in case of an emergency?

In case of a medical emergency, please call 911 or go to the nearest emergency room. For urgent but non-life-threatening issues, please contact our office during business hours.

What is your policy on prescription refills?

For prescription refills, please contact our office at least 48 hours in advance. You can also request refills through the patient portal.

How can I access my medical records?

You can access your medical records through our secure patient portal. If you do not have an account, please contact our office to get set up.

Services Offered

What should I bring to my appointment?

Please bring your insurance card, a valid photo ID, a list of current medications, and any relevant medical records. If it’s your first visit, please arrive 15 minutes early to complete any necessary paperwork.

Do you offer telemedicine services?

Yes, we provide telemedicine services for certain types of appointments. You can consult with your healthcare provider via video call. Please contact our office for more details.

What types of services do you provide?

We offer a wide range of outpatient services, including primary care, specialist consultations, diagnostic testing, and minor surgical procedures. Please visit our Services page for a complete list.